The first opportunity of major international account management was entrusted to me because of my strong report writing skills, my previous involvement in and dedication to Quality, and my Spanish linguistic abilities.

To supply knitted-dotted gloves as an automotive component (to be included with tire jacks) required extensive ISO 9002 style of (FMEA) documentation of our company's manufacturing processes and process controls. I was given the instructions to utilize whichever resources were necessary to successfully provide the required information to ensure commencement of shipping the goods: I investigated and learned the related processes thoroughly and successfully achieved this task within the time allotted..

These gloves are unlike any solid material automotive components. Specifications called for allowable level of standard deviation, thus it was my role to negotiate increased variances to respect the nature of the glove with both our Spanish Customer and our Production, Quality and Management.

There were several times when I had to address and define acceptable corrective action measures. Armed with a computer translation program I would prepare by knowing the words and phrases I was seeking and potential responses. In this manner we were able to communicate successfully with the Customer.

This sales and account management environment was very much living the ISO 9002 concept.