MANAGED PROGRAMS

  

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by 

Mark Mueller Agencies

 

In the attached two-page Curved Space presentation we have responded to a self-description of how one might consider our product and service offerings as being “unique”.  In striving to successfully modify this offer, the following managed program is presented which addresses cost-effectiveness requirements in terms of your ongoing freeform furniture needs.
 

Curved Space will focus on their retail and manufacturing operations while Mark Mueller Agencies (MMA) will accept the responsibilities of being your “full-service provider”.
 

“A BLUEPRINT TO SUCCESS”

In serving the Child Care professionals we have learned that maintaining effective and prompt communications ranks as one of the most important features in a supplier’s service-delivery offering.  While “acceptable” response times have been specified within this presentation, as with all portions of this plan, it is suggested they be subject to change based on individual needs.  Having market research experience a census of your Supervisors (and Staff) needs could be conducted.
 
REQUEST FOR COMMUNICATION RESPONSE TIMES

 ü                             Phone:  Immediate:  Account Manager has a cell phone

ü                              Phone messages: within 24 hours

ü                              Email messages: within 24 hours

ü                              RFQ’s:  within 72 hours

ü                              On-site visits:  within 72 hours.
 
NEW PRODUCT DELIVERY LEAD TIMES

ü                  All orders will be delivered within five weeks.

Products are personally presented to the full satisfaction of the Supervisor.  In most instances your orders were processed well within the times presented.  MMA’s free pick-up and delivery practice would continue to be extended to your Child Care Centres
 
MAINTENANCE, ALTERATION, & REPAIR LEAD TIMES

ü      Scheduled within 24 hours

ü      Performed within two weeks and

ü        - within three days when deemed essential by a Supervisor.
The service rates extended by MMA are designed to be the absolute minimum:  an action to demonstrate our commitment to helping our child care industry achieve necessary cost-effectiveness.  With this service Supervisors have to tools to comply with the Nursery Act: which decrees that furniture should be maintained and in good repair.  This service would also allow for Staff to be responsive to the changing needs:  e.g. make one larger floor mat into two smaller floor or wall mats.  Why should an investment be immediately and fully lost when a tear or puncture happens?
 
Upon being awarded the opportunity to manage your facility freeform furnishings investment the following sequence of activities would occur.
 
RECORD KEEPING

ü      Once a product is purchased MMA will create a Product ID Sheet that will log information such as location, maintenance, site-transfer, etc.
We can create a library of documents of your related products.  In gathering and collating this data we will be best able to manage your investment and provide quantitative performance data while ensuring that while contributing to your leading edge status as a child care provider.
 
FOLLOW-UP LOG

ü     Once a product is delivered MMA will determine with the Centre Supervisor the appropriate follow-up schedule. 

This activity is conducted as a gentle reminder and reinforcement that a service now exists that is designed to help them maximize their investment.  An additional objective is to help foster a relationship where Staff will have no qualms about calling for service the moment a requirement becomes evident.
 
EDUCATION & AWARENESS

ü                  All products are personally delivered. 

At the discretion of the Supervisor, when goods are delivered time is taken with the Staff and children to educate them as to the best way to use and maintain the furnishing.  I would be prepared to craft a structured “lesson plan” for each age-group.

ü                  Site visits with a van load of products could be scheduled. 

By creating a fun-filled environment learning can be reinforced and free entertainment can be achieved.

ü                  A web-site is being developed that will provide valuable information. 

The friendlyville.com web domain in which our catalogue is posted has e-commerce capabilities.  We could create a web site within this portal which would be exclusively dedicated to your organization, enabling cross-facility communications; For example, a desire to move a product from one location to another could be advertised.
 
Creating this suggested managed program in the manner outlined, would empower us to explore ways to promote the values of your organization while increasing your cost-effectiveness as it relates to the use of freeform furnishings.
 
We are confident, that given the opportunity, the “unique” vision presented would serve you well and look forward to serving you soon.
 

Managed Program by Curved Space

 

MANAGED PROGRAMS

by 

Mark Mueller Agencies

devoted to our  child care industry: schools, libraries day cares and children's centres

                                                                                                                                                               ã Mark Mueller Agencies: January 1, 2006.

PRODUCTS        BEAN BAG FURNITURE        MATS        SPACE CHAIRS        HASSOCKS & BENCHES        FOAM TABLES           PILLOWS

   

SOFAS       MATTRESSES       CHIP FOAM CHAIRS       THE RAFT CONCEPT       CUSTOM DESIGNS        SENSORY ROOM
 
COLOURS:       "C" PRICE CATEGORY URETHANE          "A" PRICE CATEGORY URETHANE
 
SERVICES:       MANAGED PROGRAM by Curved Space       MANAGED SERVICE PROGRAM by Mark Mueller Agencies      

   

FREQUENTLY ASKED QUESTIONS

   

BEAN BAG CHAIR USE       BEAN BAG CHAIR MAINTENANCE       MAINTENANCE & REPAIR SERVICES